State Designated as Florida's Principal Provider of Business Assistance

Our Certified Business Analysts (CBAs) assist entrepreneurs and small business owners/managers with valuable, no-cost consulting, training and information covering virtually all areas of business management.

Mission

The Florida Small Business Development Center Network (FSBDCN) delivers, through certified professionals, consulting, training and information to help businesses succeed and create positive impact for the Florida economy, while providing value for our stakeholders.

Vision

To be recognized as Florida's leading business development resource. Our future is secured by sustainable funding. Our stakeholders recognize and reward our contributions to Florida's economic growth.

Role in Florida's Economic Development System

The FSBDCN serves as the statewide single point of contact for the advancement of an entrepreneurial environment; thus, creating a positive foundation for the development and growth of micro, small and medium enterprises in Florida. The Network's focus on the critical needs of businesses drives its direction and performance expectations. The Florida SBDC program is the most experienced economic development network serving Floridians statewide.

Guiding Principles

Customer Driven Excellence

• We provide products, services and customer access that support and contribute value for our clients.
• We listen to our clients to better understand today's client needs.
• We anticipate customer requirements and marketplace opportunities.
• We develop client relationships that build trust, confidence and loyalty.
• We differentiate the SBDC through innovative product and service offerings,
  professional presence, multiple access and delivery mechanisms, and relationship management.

Focus on Results

• We focus on results creating value for our SBDC stakeholders.
• Our organizational strategy and regional plans include key stakeholder requirements to ensure differing needs are met and avoid unintended adverse impacts on any stakeholders.
• We utilize a balanced scorecard approach to communicate priorities, monitor actual performance and provide a clear basis for improving results.

Social Responsibility

• We model ethical behavior and believe in the protection of public health, safety, and the environment.
• We treat all laws and regulatory requirements as opportunities for change and improvement, not mere compliance.
• We behave honestly, ethically and maintain appropriate confidentiality in all stakeholder transactions and interactions.

Valuing Workforce Members and Partners

• We commit to the engagement, satisfaction, development and well-being of our workforce.
• We provide recognition that goes beyond the regular compensation system.
• We share best practices so that our workforce can better serve our customers and contribute to achieving our strategic objectives.
• We create an environment that encourages risk taking and innovation.
• We create a supportive environment for a diverse workforce.
• We build internal and external partnerships to more effectively accomplish our overall goals.

Identified as one of Florida's key economic development organizations

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State designated as Florida's principal provider of business assistance

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Implemented and administer the State of Florida Small Business Advocate and Small Business Regulatory Advisory Council programs

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Accredited by the national Association of Small Business Development Centers