Doug Worswick, CEO of Certified Slings, Inc., had a balancing act to do: survive the “great recession” of 2009 while continuing the tradition and legacy of his father of abiding by his simple philosophy:
“Be humble, take care of your team. Your team will take care of our customers and everything else will take care of itself.”
Certified Slings is a distributor and manufacturer of slings, rigging, overhead lifting, load securement and contractor supplies. In all cases, safety is the highest priority. Their customers include construction, mining, power utilities and theme park industries, as well as the U.S. military.
As Worswick watched many of his customers, competitors and partners go out of business during the recession, he jumped into action and looked for ways to weather the storm. In doing so, he found and was able to take advantage of the many entrepreneurial resources available in Central Florida, including the Florida SBDC at UCF.
Although the company had some success internationally, in 2009 Worswick went on the offensive and began aggressively pursuing export sales. Despite the perceived risks presented by international markets, he invested in the export opportunity and hired a Director of International Sales. The company targeted Latin America and the Caribbean markets and, by uncovering opportunities, building relationships and establishing its brand, it generated positive momentum.
Momentum wasn’t enough for Worswick, however, and in 2012 he turned to the FSBDC at UCF again to help achieve even greater export success. The FSBDC, with support from Enterprise Florida, produced a customized Export Marketing Plan for Certified Slings that identified new markets, recommended marketing strategies and facilitated in-country contacts.
With the Export Marketing Plan in hand, Certified Slings had a game plan. Worswick chose to expand his international team and focused them on effective market entry strategies based on the needs and characteristics of each market and each customer. He also sought assistance from his FSBDC international trade consultant who, as Worswick says, “guided them down the path.”
Today, Certified Slings has seen a 100 percent increase in its international business and has a strong foundation for the future. The company has 110 team members providing quality service and products. As a testament to Worswick’s leadership, business success and team-centered philosophy, he has been named the Small Business Exporter of the Year for the North Florida District, State of Florida and Southeastern United States (Region IV) by the U.S. Small Business Administration. Congratulations on your success, Doug!
"The FSBDC has been great from Day One. The Export Marketing Plan set the standard and now, as the journey continues, every time we have a question or hit a roadblock, they are there for us. They have been helpful, responsive and provided the resources we need. They have been just a tremendous support."
- Doug Worswick, CEO - Certified Slings, Inc.